ACCESSIBILITY PLAN

Multi-Year Accessibility Plan for Canada’s Best Merchandising Services, Canada’s Best Store Fixtures, Antalex and Canada’s Best Millwork Creations (Canada’s Best Group of Companies).

Canada’s Best group of companies is committed to meeting the objectives and requirements out lined in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and meeting the accessibility needs of persons with disabilities through the implementation of the AODA requirements. This multi-year plan outlines the actions we will take to improve opportunities for people with disabilities.

The definition of the word ‘disability’ as identified in the Ontarians with Disabilities Act, 2005 is:

  • Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness, and, without limiting the generality of the foregoing includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness, visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or in a wheelchair or other remedial appliance or device;
  • A condition of mental impairment or a developmental disability;
  • A learning disability, or a dysfunction in or more processes involved in learning or understanding or using symbols or spoken language;
  • A mental disorder; or
  • An injury or disability for which benefits were claimed or received under the insurance plan under the Workplace Safety and Insurance Act, 1997.

Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

The AODA develops, implements and enforces accessibility standards so that goods, services, facilities, accommodation, employment, buildings, structures and premises are accessible to persons with disabilities. The AODA intends to achieve an accessible Ontario by January 1, 2025. In order to achieve accessibility by 2025, mandatory standards have been implemented. The Standards include:

Customer Service Standard — Ontario Regulation 429/07

  • The Customer Service Standard was the first standard under the AODA to become law. It ensures that people with disabilities can receive goods and services in a manner that takes into account one’s disability.
  • Requirements include development of a policy, practices, procedures as well as the provision of training for staff.
  • Canada’s Best group of companies has submitted compliance reports to the Ontario government indicating we have addressed the requirements of the Regulation and were meeting the compliance obligation. We will continue to ensure compliance with the Customer Service Standard.
  • We developed feedback processes to respond to inquiries and suggestions received by phone, email, mail & in person.

Integrated Accessibility Standard Regulation (ISAR) — Ontario Regulation 191/11

  • The IASR brings together the following standard areas in one Regulation: Information & Communication, Employment, Built Environment and Transportation. The Transportation Standard does not apply to us. General requirements common to all standard areas include policy development and training (on the requirements of the IASR and the Ontario Human Rights Code).
  • The requirements have staggered compliance dates up to the year 2021.

This 2012-21 accessibility plan outlines the policies and actions that the Canada’s Best group of companies will put in place to improve opportunities for people with disabilities.

Statement of Commitment

The Canada’s Best group of companies believes in treating all people in a way that allows them to maintain their dignity and independence. We believe in inclusion and accessibility for our customers, employees and applicants, and we are committed to meeting the needs of people with disabilities in a respectful and timely manner. We will do so by preventing and removing barriers to accessibility, and by meeting or exceeding all of the legal requirements, duties, and standards set by the Accessibility for Ontarians with Disabilities Act (AODA) and its applicable regulations related to:

  • providing customer service (AODA Customer Service Standard)
  • information and communication (AODA Information and Communication Standard)
  • employment (AODA Employment Standard)

This Guideline applies to all workplace activities that occur both at and away from our workplace. Every individual at our company has a responsibility to ensure a respectful and accessible customer service experience.


Our Human Resources Department reviewed the requirements of the IASR. Our combined Customer Service & Integrated Standards Policy confirms our commitment to achieving the regulations under the Accessibility for Ontarians with Disabilities Act (AODA). It is available to the public upon request, in accessible formats.

This Multi-Year Plan was developed in accordance with the IASR. It outlines a strategy to prevent and remove barriers and address the current and future requirements of the AODA. We will maintain this plan and update it every 5 years. It will be made available to the public and in an accessible format if requested.

Action
Compliance Date
Responsibility
Status

Part I – General
This section of the Regulation requires us to:

  • Develop and maintain an accessibility policy and a multi-year accessibility plan
  • Ensure staff are trained on the Integrated Accessibility Standards Regulation (IASR) and Human Rights Code relating to disabilities.

Accessibility Policies

  • Develop and implement Integrated Accessibility Standards Regulation Policy
  • Make the policy publicly available and provide it in an accessible format, upon request
  • Review and update as required
January 1, 2012
Human Resources
Complete

Develop a multi-year accessibility plan

  • Develop a multi-year accessibility plan.
  • Make our multi-year accessibility plan publicly available and provide it in an accessible format, upon request.
  • Review and update as required

January 1, 2015

Human Resources

Complete
Complete
Ongoing

Training

  • Ensure all employees (full time, part time, seasonal and contract) who provide services on behalf of Canada’s Best group of companies are trained on the Integrated Accessibility Standards Regulation and Human Rights Code. Update training as required. Consider our workplace language and ability requirements.
  • Keep a record of dates and individuals who have received training.

January 1, 2015

Human Resources

Complete
Complete

Part II – Information and Communication Standards
This section of the Regulation includes requirements related to:

  • Accessible feedback processes
  • Accessible formats and communication supports
  • Emergency procedures and plans
  • Accessible websites and web content

Feedback Processes

  • Ensure all processes for receiving and responding to client feedback are accessible and meet the requirements under the IASR

January 1, 2012

Human Resources

Ongoing

Accessible Format and Communication Supports

  • Upon request, provide accessible format and communication support for people with disabilities.
  • Notify clients & employees that we shall, upon request provide and arrange for the provision of accessible formats and communication supports for people with disabilities.

January 1, 2012

Human Resources
Upon request /
Employees notified during training /
Clients notified via website policy

Emergency Procedures, plans or public safety information

  • All emergency procedures and plans will be provided in an accessible format for persons with disabilities, upon request.

January 1, 2012

Human Resources
As needed

Accessible Websites and Web Content

  • Websites and web content published after 2012 will conform to WCAG 2.0 Level A.
  • By January 1, 2021 all websites and web content will conform to WCAG 2.0 level AA.
January 1, 2015 ongoing to January 1, 2021
Marketing
Notified /
In compliance

Self-Service Kiosks

  • Consider accessibility needs in the design, procurement and location of self-serve kiosks
January 1, 2015
Marketing
Notified

Part III – Employment Standards
This section of the Regulation includes requirements related to:

  • Recruitment, assessment and selection
  • Accessible formats and communication supports for employees
  • Workplace emergency response
  • Individual accommodation plans and return to work processes
  • Performance management, career development and deployment

Recruitment, Assessment, Selection

  • Review and update current recruitment policies, procedures and processes.
  • Indicate on websites and job postings, that accommodation is available for candidates with disabilities.
  • Inform candidates about the availability of accommodations: when called for an interview, during the selection process, at the time of the job offer, and at new hire orientation.
  • If the selected candidate requests accommodation, consult with the candidate and arrange for the provision of suitable accommodation that takes into account the candidate’s accessibility needs.
January 1, 2016
Human Resources
Complete
Complete
Ongoing
As needed

Informing Employees of Accommodations

  • Inform current employees and new hires of policies supporting people with disabilities.
  • Keep employees up to date on changes to policies/procedures relating to accessible formats and accommodations for people with disabilities.
January 1, 2016
Human Resources
Complete
Ongoing as needed

Accessible formats and communication supports for employees

  • When requested by an employee with a disability, employers shall consult the employee and provide, or arrange for the provision of suitable accessible formats and communication formats for the employee to perform their job
January 1, 2016
Human Resources
Ongoing

Workplace emergency response information (self-identify form)

  • Individualized workplace emergency response information procedures developed for employees with disabilities.
January 1, 2016
Human Resources
As needed

Documented individual accommodation plans / Return to work processes

  • Create a written process for the development of documented individual accommodation plans and return to work plans for employees with disabilities.
  • Include in the process and plans all of the required elements in accordance with the provisions of the IASR.
January 1, 2016
Human Resources
In progress

Performance management, career development, advancement and redeployment

  • Review and update existing policies, practices to ensure compliance with the IASR
  • Take the accessibility needs of employees with disabilities and individual accommodation plans, into account as part of the performance management process, providing career development & advancement opportunities and considering redeployment.
January 1, 2016
Human Resources
Ongoing

Design of Public Spaces

Canada’s Best group of companies will, if required in the course of providing space design and retail store setup services to our customers, partner with them to meet the Accessibility Standards for the Design of Public Spaces as required. Public spaces include:

  • Recreational trails/beach access routes
  • Outdoor public eating areas like rest stops or picnic areas
  • Outdoor play spaces, like playgrounds in provincial parks and local communities
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
  • Accessible off street parking
  • Service-related elements like service counters, fixed queuing lines and waiting areas

The Canada’s Best group of companies welcomes feedback in relation to this Multi-year Accessibility Plan in the format most convenient to the person providing feedback. Our Accessibility Policy and Multi-Year Accessibility Plan are available on our websites.

Requests for documents, alternative formats and communication support request should be directed by phone to Human Resources at (905) 264-0917, in writing to Canada’s Best Human Resources, 170 Sharer Road, Woodbridge, Ontario L4L 8P4, or through our website Contact Us form.

 

 

RETAIL CRUSH: OUR NEWSLETTER

Sign up to learn everything you need to know about growing your business, retail design, and custom fixtures. Plus get previews for new products, industry trends, and inspiring designs to help you provide the very best customer experience.

RETAIL CRUSH: OUR NEWSLETTER

Sign up to learn everything you need to know about growing your business, retail design, and custom fixtures. Plus get previews for new products, industry trends, and inspiring designs to help you provide the very best customer experience.
CONTACT US

Let's Talk Competitive Advantage.

CONTACT US

Let's talk Competitive Advantage.